MBA Thesis

 Essay in MBA Thesis

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A GREAT EXPECTANCY INFRACTIONS THEORY RESEARCH OF WORKER SATISFACTION ______________________________________________

A Thesis

Presented to the Faculty in Communication and Leadership Studies School of Professional Research

Gonzaga School

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Under the Supervision of Dr . John Caputo

Beneath the Mentorship of Dr . David Givens

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In Partially Fulfillment

Of the Requirement for their education

Master of Arts in Communication and Leadership Studies

_______________________________________________

By

Melissa Cleland

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several

Abstract

This study looks for to find what drives worker satisfaction making use of the expectancy violations theory. A great exploration of the literature which include Judee Burgoon's expectancy infractions theory against leadership reliability, narcissistic interaction, and usage of power will be fully discussed. Ethnographic research is used to analyze a non-profit organization, three employees of Nonprofit XYZ were selected, interviewed, and observed over a two week period. The Professional Director of Nonprofit XYZ allowed total access to her office space and employees, yet , didn't engage in the study. The results of the study showed that staff satisfaction was a direct result of specific management attributes such as credibility, electric power usage, and narcissism-all that have been individual elements. Further study recommendations will include having a study with men and women, getting a larger test size, and using the expectancy violations theory to study the effect a media crisis has on employees' work satisfaction both equally during after the catastrophe.

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Desk of Articles

Chapter 1: Introduction

The Goal....................................................................................................................................... your five Importance of the research............................................................................................................... 5 Statement of the Trouble............................................................................................................. 5 Explanations of Terms Used........................................................................................................... 6th Organization of Remaining Chapters........................................................................................... 7 Phase 2: Literary works Review....................................................................................................... almost 8 Philosophical Assumptions.......................................................................................................... 8 Theoretical Basis.......................................................................................................................... almost 8

Communication Theory.............................................................................................................. 9

The Literature............................................................................................................................. doze Rationale.................................................................................................................................... twenty one Research Queries.................................................................................................................... 21 Section 3: Scope and Method

Scope of Study........................................................................................................................... 22 Methodology.............................................................................................................................. twenty three Chapter 4: The Study

Launch................................................................................................................................ 26 Info Analysis...

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