Customer care at twenty one Cineplex

 Essay in Customer Service at 21 Cineplex


" Introduction”

1 . 1 . Company Profile

PT. Nusantara Sejahtera Banda was established in 1987. It is a company involved in the entertainment industry as managing theaters the early- first just called Movie theater 21 is situated in Jakarta as well as the other city in Java. New Theatre XXI and later was established The Premiere with the first opened on January 24, 2005 at EX LOVER Plaza Dalam negri was the start of the founding of The Premiere Movie theater XXI and in various other shops continues to grow today.

Nowadays PT. Nusantara Sejahtera Raya offers approximately 112 outlets spread in several big cities in Indonesia. Currently PT. Nusantara Sejahtera Hito is the largest company engaged in the supervision of the cinema. With the business experience 20+ years, REHABILITATION. Nusantara Sejahtera Raya certainly understands what its consumers want. High efficiency and effectiveness for people during this era coming from all mobile must crave a thought and practical action. For the PT. Nusantara Sejahtera Banda not only markets just the top quality of movies but as well keeps up with technology to provide better service in the future.

1 ) 2 . Scenario Analysis

These days, view a movie has become a lifestyle for many who need a locale of entertainment, including Philippines. However , level satisfaction target audience higher movie theater so that it is current turn into less and cinema more identical with activities juvenility. Nowdays, cinema stand in shopping center are now starting to be present due to current living is regarded as entertainment facilities with an attraction for visitors to come to the shopping mall.

1 . 2 . 1 Inside Environment

twenty-one Cineplex may be the largest movie theater chain in Indonesia that tries to supply the best support for their consumers. В 21 Cineplex Entertainment can be movie theater, which tries to supply the good features and companies to clients with obtain many features that they can alter. Thus, it offers them the very best service and experience when they become that customers as the priority with this company is usually customer satisfaction. Like a company of long standing, twenty one Group is extremely concerned that you have internal and external. If the internal alone is good after that that will be provided to its customers will also maximal. 1 ) 2 . 1 . 1 . Company Structure

As a company involved in entertainment, REHABILITATION. Nusantara Sejahtera Raya gets the following companies: President Director

Director of Engineering

Overseer of Procedures

Director of Finance

Promoting Manager

Businesses Manager

Head of Department

Cinema administrator

Figure 1 . 1 Organizational Structure of PT Nusantara Sejahtera Hito

1 . 2 . 1 . installment payments on your Description of goods and Providers

Products made available from PT. Nusantara Sejahtera Rasgo is providing tickets the movie is in theaters - theaters owned simply by PT. Nusantara Sejahtera Hito found in a lot of major cities in Indonesia. Currently you will find services which might be conventionally wherever ticket revenue the buyer need to come and queuing on the counters is available for purchase video tickets to look at. In this conventional service by itself is broken into two parts, namely the purchase with cash wherever buyers purchase at usual prices, while if you use a credit card with a promo of certain Bank Acquire 1 Get 1 can be said for a buyer to pay out the normal cost, but obtain 2 tickets. In 2006 PT. Nusantara Sejahtera Raya makes new providers where solutions in support of revenue of existing services, specifically M-Tix where ticket sales can be done employing SMS, a phone to call center, and through the site This kind of service effective since by least the last 5 year or the end of 2007. Since existence of these services is still there had been many identified shortcomings simply by members of the service users. 1 . installment payments on your 1 . three or more. Techology

By identifying the aspects of the existing 21 Cineplex is slowly but surely build up all their image for customers. Additionally, they try to appearance professional and stable in serving the client that the client will create...

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