CU672 - Make and Acquire Telephone Calls
you вЂ“ Realize how to make telephone calls
you: 1 - Describe the different features of telephone systems and how to use them. A telephone system has many features that help us to deal with and take care of calls within a polite method. * Contact holding - This help us create a caller upon hold thus we can carry out another task, this could be locating what you need to ensure that the person on the phone or receiving information for another member of staff. 5. Call waiting вЂ“ This inform you when there exists call waiting in another line that wants to speak to you, this is demonstrated by a beeping tone or a flashing light it can also be displayed by these two. * Re-directing- This is applied to a cell phone systems to need to forwards on a contact to another member of staff. * Response phone вЂ“ This records a text messages from the mystery caller when no-one is available to consider the call. 5. Texting messages вЂ“ This kind of enable you to have the ability to send or perhaps receive a text message like a cellphone. * Teleconferencing вЂ“ This help you have an overabundance than one particular caller and receiver be engaged in a single phone call. 1 . 2 - Provide reasons for identifying the purpose of a call before making it. By knowing the aim of the call before making it, will allow you to sound more professional and definitely will help you be able to get all the information you require, it is also helpful having any kind of question you may have to asking crafted down and any relevant information near by. By being organized this should help you gain all the details in one call up so presently there shouldn't be any need for one more phone call to re ask any inquiries. 1 . a few - Describe different ways of obtaining the titles and numbers of people that should be contacted. 2. If a company name is known you can search the website for number and ring the corporation directly to decide if they can help. * In the event the name is on an on the net phone or perhaps putting it straight into an internet search engine. * Request within the company and see anybody has helped this person or perhaps if they know anyone that can help. 2. Looking about social networks just like Facebook and twitter since several people have a merchant account for generally use as well as to advertise all their business. Whenever we contact people we need ensure that we are crystal clear on whom you happen to be and experience contacting them. 1 . four - Describe how to use a telephone system to make contact with people inside and out of doors an business. If you are phoning within your enterprise and you understand the extension number you will be contacting you merely pick up the device and switch the number. If you don't know the amount you could try dialling through to the section the employee works and so they may be able to position the call through or in the event you only have the quantity of the person you may contacting you can call through to switch board and they may put you through. On an outside call within the Worcestershire Acute Medical center we have to press 9 before making this call up, this will links us to a outside series, as our telephone within the hospital will be set up internally. 1 . your five - Clarify the purpose of providing an positive picture of self and own organisation with both inbound and out bound calls. This call may be the first contact you may be having with the company/customer/patient you happen to be calling, since it is over the telephone there is no in person meeting plus the person aren't make any kind of judgement in your image or perhaps facial movement so we could relaying on a positive frame of mind. It will make the call nice and will keep a good impression of your self and your enterprise. If we happen to be rude, unhelpful or even just audio uninterested this will likely create a bad image on you and your enterprise. Whenever you make a call within you company it is vital to make a good image and in addition be courteous and be helpful. 1 . 6 - Describe the purpose of summarising the outcomes of any telephone chat before stopping the call. Summarising the phone call is important so both you and the other person phoning around are sure on the info that...
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